The softphone is added to a Lightning app via Setup > Apps > App Manager, Edit on the app, Utility Items (Desktop Only) > Add Utility Item > Open CTI Softphone, then Save.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center connector for Salesforce
- Subsystem
- lightning utility bar
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Integrate > add the Open CTI Softphone utility item
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-utility-item. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-utility-item
BibTeX
@misc{warmtransfer-claim-wxcc-salesforce-connector-setup-utility-item,
title = {Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-utility-item},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-utility-item},
note = {Source note wxcc-salesforce-connector-setup-utility-item, checked 2026-09-30}
}