Screen pop happens only for inbound calls; for internal and outbound calls the connector runs the search and shows found data but pops no screen.
Checked 2026-09-30
Screen Pop is only available for inbound calls.
- Vendor
- Cisco
- Product
- Webex Contact Center connector for Salesforce
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Integrate > create a softphone layout (limitation)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-pop-inbound-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-pop-inbound-only
BibTeX
@misc{warmtransfer-claim-wxcc-salesforce-connector-setup-pop-inbound-only,
title = {Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-pop-inbound-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-pop-inbound-only},
note = {Source note wxcc-salesforce-connector-setup-pop-inbound-only, checked 2026-09-30}
}