For the connector to display the name of a found record, the softphone layout for that record type must contain the Name field.
Checked 2026-09-30
In order to display the name of a found record in the connector, the Softphone Layout for the given record has to contain the Name field.
- Vendor
- Cisco
- Product
- Webex Contact Center connector for Salesforce
- Subsystem
- softphone layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Integrate > create a softphone layout (note)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-layout-name-field. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-layout-name-field
BibTeX
@misc{warmtransfer-claim-wxcc-salesforce-connector-setup-layout-name-field,
title = {Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-layout-name-field},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-layout-name-field},
note = {Source note wxcc-salesforce-connector-setup-layout-name-field, checked 2026-09-30}
}