Source note · Webex Contact Center queues teams and routing strategies
A tenant-level toggle called Transfer to the same agent routes a contact back to the agent who transferred it, and the setting applies to every queue in the tenant rather than to one queue.
disputed · Checked 2026-09-15
This setting applies to all queues of the tenant.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Queues and teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- disputed
- Checked
- 2026-09-15
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create queues and configure routing patterns, Queues list page
Cite this note
APA
WarmTransfer. (2026, September 15). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-transfer-to-the-same-agent-is-tenant-wide. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-transfer-to-the-same-agent-is-tenant-wide
BibTeX
@misc{warmtransfer-claim-wxcc-rt-transfer-to-the-same-agent-is-tenant-wide,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-transfer-to-the-same-agent-is-tenant-wide},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-transfer-to-the-same-agent-is-tenant-wide},
note = {Source note wxcc-rt-transfer-to-the-same-agent-is-tenant-wide, checked 2026-09-15}
}