Claim record · Webex Contact Center queues teams and routing strategies
Teams and desktop layouts are linked bidirectionally, so a change to either is reflected in both and an audit log can show desktop layout changes when only team settings were edited.
fact · verified 2026-09-15
this may result in audit logs displaying desktop layout changes when team settings are updated, and vice versa
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Queues and teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Manage teams in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage teams in Webex Contact Center, Create a team
Cite this claim
APA
WarmTransfer. (2026, September 15). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-teams-and-desktop-layouts-are-linked-both-ways. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-teams-and-desktop-layouts-are-linked-both-ways
BibTeX
@misc{warmtransfer-claim-wxcc-rt-teams-and-desktop-layouts-are-linked-both-ways,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-teams-and-desktop-layouts-are-linked-both-ways},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-teams-and-desktop-layouts-are-linked-both-ways},
note = {Claim wxcc-rt-teams-and-desktop-layouts-are-linked-both-ways, verified 2026-09-15}
}