Claim record · Webex Contact Center queues teams and routing strategies
When creating a team, the administrator chooses a Team Type of either Capacity Based (no specific number of agents assigned; used for voice mailboxes / unmanaged agent groups) or Agent Based (a specific number of named agents assigned).
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Manage teams in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage teams > Create a team > Agent settings
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-team-type-agent-based-or-capacity-based. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-team-type-agent-based-or-capacity-based
BibTeX
@misc{warmtransfer-claim-wxcc-rt-team-type-agent-based-or-capacity-based,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-team-type-agent-based-or-capacity-based},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-team-type-agent-based-or-capacity-based},
note = {Claim wxcc-rt-team-type-agent-based-or-capacity-based, verified 2026-09-04}
}