Claim record · Webex Contact Center queues teams and routing strategies
The Skill Requirements, Skill Relaxations, and Check Agent Availability capabilities in the Queue Contact flow activity are only available for queues that use team assignment (not for skill-criteria-on-queue or agent-assignment queues).
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queueing Activities > Queue Contact
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-skill-relaxation-requires-team-assignment-queues. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-relaxation-requires-team-assignment-queues
BibTeX
@misc{warmtransfer-claim-wxcc-rt-skill-relaxation-requires-team-assignment-queues,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-skill-relaxation-requires-team-assignment-queues},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-relaxation-requires-team-assignment-queues},
note = {Claim wxcc-rt-skill-relaxation-requires-team-assignment-queues, verified 2026-09-04}
}