Source note · Webex Contact Center queues teams and routing strategies
The Skill Requirements, Skill Relaxations, and Check Agent Availability capabilities in the Queue Contact flow activity are only available for queues that use team assignment (not for skill-criteria-on-queue or agent-assignment queues).
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queueing Activities > Queue Contact
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-relaxation-requires-team-assignment-queues. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-relaxation-requires-team-assignment-queues
BibTeX
@misc{warmtransfer-claim-wxcc-rt-skill-relaxation-requires-team-assignment-queues,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-relaxation-requires-team-assignment-queues},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-relaxation-requires-team-assignment-queues},
note = {Source note wxcc-rt-skill-relaxation-requires-team-assignment-queues, checked 2026-09-04}
}