Source note · Webex Contact Center queues teams and routing strategies
In skill-based queues with skill criteria assigned to the queue, any agent who entirely satisfies the queue's skill criteria (via their direct skill profile) becomes implicitly associated with the queue, and team membership plays no role.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Skill criteria assigned to queue
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-criteria-queues-have-implicit-membership. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-criteria-queues-have-implicit-membership
BibTeX
@misc{warmtransfer-claim-wxcc-rt-skill-criteria-queues-have-implicit-membership,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-criteria-queues-have-implicit-membership},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-criteria-queues-have-implicit-membership},
note = {Source note wxcc-rt-skill-criteria-queues-have-implicit-membership, checked 2026-09-04}
}