Source note · Webex Contact Center queues teams and routing strategies
Skill-based queues support exactly 2 agent-selection routing algorithms, configured with the exact UI abbreviations LAA (Longest Available Agent / "Longest available") and BAA (Best Available Agent / "Best available").
Checked 2026-09-04
Select a routing Algorithm either LAA or BAA.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up skill-based queues
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-based-algorithms-laa-and-baa. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-based-algorithms-laa-and-baa
BibTeX
@misc{warmtransfer-claim-wxcc-rt-skill-based-algorithms-laa-and-baa,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-based-algorithms-laa-and-baa},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-based-algorithms-laa-and-baa},
note = {Source note wxcc-rt-skill-based-algorithms-laa-and-baa, checked 2026-09-04}
}