Source note · Webex Contact Center queues teams and routing strategies
Cisco's stated reason for returning a contact to the transferring agent is to stop contacts getting stuck when no other agents are available, which makes it a small-team setting rather than a routing preference.
Checked 2026-09-15
You can enable this setting to prevent contacts from getting stuck when no other agents are available.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Queues and teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create queues and configure routing patterns, Queues list page
Cite this note
APA
WarmTransfer. (2026, September 15). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-same-agent-toggle-is-for-thin-staffing. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-same-agent-toggle-is-for-thin-staffing
BibTeX
@misc{warmtransfer-claim-wxcc-rt-same-agent-toggle-is-for-thin-staffing,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-same-agent-toggle-is-for-thin-staffing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-same-agent-toggle-is-for-thin-staffing},
note = {Source note wxcc-rt-same-agent-toggle-is-for-thin-staffing, checked 2026-09-15}
}