Source note · Webex Contact Center queues teams and routing strategies
Updating an agent's skill profile to satisfy a queue's skill criteria (called "reskilling") automatically and dynamically adds that agent to the queue's associated agent pool, with no manual re-assignment needed.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Skill criteria assigned to queue
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-reskilling-changes-queue-membership-dynamically. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-reskilling-changes-queue-membership-dynamically
BibTeX
@misc{warmtransfer-claim-wxcc-rt-reskilling-changes-queue-membership-dynamically,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-reskilling-changes-queue-membership-dynamically},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-reskilling-changes-queue-membership-dynamically},
note = {Source note wxcc-rt-reskilling-changes-queue-membership-dynamically, checked 2026-09-04}
}