Claim record · Webex Contact Center queues teams and routing strategies
Five entities must exist before a queue can be created and Cisco gives them in order: sites, teams, user profiles, multimedia profiles and skill definitions.
fact · verified 2026-09-15
You must configure the following entities in the given sequence before creating a queue: Sites Teams User profiles Multimedia profiles Skill definitions
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Queues and teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create queues and configure routing patterns, Create a queue, Before you begin
Cite this claim
APA
WarmTransfer. (2026, September 15). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-five-entities-precede-a-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-five-entities-precede-a-queue
BibTeX
@misc{warmtransfer-claim-wxcc-rt-five-entities-precede-a-queue,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-five-entities-precede-a-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-five-entities-precede-a-queue},
note = {Claim wxcc-rt-five-entities-precede-a-queue, verified 2026-09-15}
}