Source note · Webex Contact Center queues teams and routing strategies
Contact Surplus Scenario is when the number of incoming contacts exceeds available agents, and the strategy for handling overflow uses Queue Ranking, Contact Priority, and Longest Waiting Contact, in that order, to pick which parked contact an agent who just became available receives next.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Routing Concepts > Contact Surplus Scenario
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-contact-surplus-tiebreak-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-contact-surplus-tiebreak-order
BibTeX
@misc{warmtransfer-claim-wxcc-rt-contact-surplus-tiebreak-order,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-contact-surplus-tiebreak-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-contact-surplus-tiebreak-order},
note = {Source note wxcc-rt-contact-surplus-tiebreak-order, checked 2026-09-04}
}