Source note · Webex Contact Center queues teams and routing strategies
A queue is created as either an inbound queue or an outdial queue, and the choice changes which options the contact routing settings section offers, so the two directions are not the same object configured differently.
Checked 2026-09-15
The selection in this step changes the options in the Contact routing settings section.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Queues and teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create queues and configure routing patterns, Create a queue, Contact direction
Cite this note
APA
WarmTransfer. (2026, September 15). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-contact-direction-changes-the-routing-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-contact-direction-changes-the-routing-options
BibTeX
@misc{warmtransfer-claim-wxcc-rt-contact-direction-changes-the-routing-options,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-contact-direction-changes-the-routing-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-contact-direction-changes-the-routing-options},
note = {Source note wxcc-rt-contact-direction-changes-the-routing-options, checked 2026-09-15}
}