Source note · Webex Contact Center queues teams and routing strategies
The Top-Down routing pattern always restarts scanning from the beginning of the configured ordered agent list for every new contact, matching to the first available agent found, unlike Circular which resumes from where it left off.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Routing Patterns > Non-Skill based Routing > Top-Down
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-circular-resumes-top-down-restarts. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-circular-resumes-top-down-restarts
BibTeX
@misc{warmtransfer-claim-wxcc-rt-circular-resumes-top-down-restarts,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-circular-resumes-top-down-restarts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-circular-resumes-top-down-restarts},
note = {Source note wxcc-rt-circular-resumes-top-down-restarts, checked 2026-09-04}
}