Source note · Webex Contact Center queues teams and routing strategies
Enabling "Check Agent Availability" in the Queue Contact flow activity causes the contact to instantly expand to the next Call Distribution Group if no matching agent is found in the current group, bypassing the configured wait delay.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Non-skill-based queues with team assignments
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-check-agent-availability-skips-the-delay. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-check-agent-availability-skips-the-delay
BibTeX
@misc{warmtransfer-claim-wxcc-rt-check-agent-availability-skips-the-delay,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-check-agent-availability-skips-the-delay},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-check-agent-availability-skips-the-delay},
note = {Source note wxcc-rt-check-agent-availability-skips-the-delay, checked 2026-09-04}
}