Claim record · Webex Contact Center queues teams and routing strategies
If no agent is available in the current Call Distribution Group, a contact is parked for a preconfigured duration before the group expands to include the next set of teams, and this repeats until an agent is found or all groups are exhausted.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Non-skill-based queues with team assignments
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-cdg-park-then-expand. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-cdg-park-then-expand
BibTeX
@misc{warmtransfer-claim-wxcc-rt-cdg-park-then-expand,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-cdg-park-then-expand},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-cdg-park-then-expand},
note = {Claim wxcc-rt-cdg-park-then-expand, verified 2026-09-04}
}