Source note · Webex Contact Center queues teams and routing strategies
Best Available routing scores each eligible agent by summing the proficiency skill values that matched the contact's skill requirements, and routes to the agent with the highest score; ties are broken by longest-available agent.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Routing Patterns > Skill Based > Best Available
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-best-available-agent-score-is-a-sum. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-best-available-agent-score-is-a-sum
BibTeX
@misc{warmtransfer-claim-wxcc-rt-best-available-agent-score-is-a-sum,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-best-available-agent-score-is-a-sum},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-best-available-agent-score-is-a-sum},
note = {Source note wxcc-rt-best-available-agent-score-is-a-sum, checked 2026-09-04}
}