Source note · Webex Contact Center queues teams and routing strategies
An agent who belongs to multiple teams is only counted as part of the Call Distribution Group tied to the team they actively chose at Agent Desktop sign-in, not any other team they are configured into.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Non-skill-based queues with team assignments
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-agent-counted-only-in-signed-in-team. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-agent-counted-only-in-signed-in-team
BibTeX
@misc{warmtransfer-claim-wxcc-rt-agent-counted-only-in-signed-in-team,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-agent-counted-only-in-signed-in-team},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-agent-counted-only-in-signed-in-team},
note = {Source note wxcc-rt-agent-counted-only-in-signed-in-team, checked 2026-09-04}
}