Claim record · Webex Contact Center queues teams and routing strategies
An agent who belongs to multiple teams is only counted as part of the Call Distribution Group tied to the team they actively chose at Agent Desktop sign-in, not any other team they are configured into.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Non-skill-based queues with team assignments
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-agent-counted-only-in-signed-in-team. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-agent-counted-only-in-signed-in-team
BibTeX
@misc{warmtransfer-claim-wxcc-rt-agent-counted-only-in-signed-in-team,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-agent-counted-only-in-signed-in-team},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-agent-counted-only-in-signed-in-team},
note = {Claim wxcc-rt-agent-counted-only-in-signed-in-team, verified 2026-09-04}
}