Source note · Webex Contact Center RONA and agent state handling
After sign-in the system monitors the WebRTC service, and if that service fails the agent's state is changed to Idle automatically so calls are not routed to an unreachable agent.
Checked 2026-09-04
If the service fails, the agent's state is automatically changed to Idle to prevent calls from being routed to an unreachable agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set Availability
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-webrtc-failure-forces-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-webrtc-failure-forces-idle
BibTeX
@misc{warmtransfer-claim-wxcc-rona-webrtc-failure-forces-idle,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-webrtc-failure-forces-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-webrtc-failure-forces-idle},
note = {Source note wxcc-rona-webrtc-failure-forces-idle, checked 2026-09-04}
}