Source note · Webex Contact Center RONA and agent state handling
If WebRTC disconnects during an active session while the agent is available on voice, the system switches the voice state to Idle and disables both the set-as-available-all-channels option and the individual voice toggle until WebRTC reconnects.
Checked 2026-09-04
The system disables both the 'Set as Available (all channels)' option and the individual Voice toggle. These selections remain disabled until WebRTC successfully reconnects.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA (Ring No Answer) Behavior Optimization, WebRTC subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-webrtc-disconnect-disables-availability-toggles. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-webrtc-disconnect-disables-availability-toggles
BibTeX
@misc{warmtransfer-claim-wxcc-rona-webrtc-disconnect-disables-availability-toggles,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-webrtc-disconnect-disables-availability-toggles},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-webrtc-disconnect-disables-availability-toggles},
note = {Source note wxcc-rona-webrtc-disconnect-disables-availability-toggles, checked 2026-09-04}
}