Claim record · Webex Contact Center RONA and agent state handling
Cisco documents 2 common conditions that put an agent into a RONA state, described as not being an exhaustive list: RONA after a ring event, and immediate RONA.
fact · verified 2026-09-04
Mainly agents can end up in a RONA state due to these two common conditions (not limited):
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Overview
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-two-documented-conditions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-two-documented-conditions
BibTeX
@misc{warmtransfer-claim-wxcc-rona-two-documented-conditions,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-two-documented-conditions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-two-documented-conditions},
note = {Claim wxcc-rona-two-documented-conditions, verified 2026-09-04}
}