Claim record · Webex Contact Center RONA and agent state handling
For a RONA after ring event, Cisco asks administrators to establish whether the phone rings or an error shows on the desktop, whether failures are site-specific, whether dial numbers were recently added, what percentage of calls fail, whether the problem depends on area code and whether it reproduces on demand, and to collect the ANI or session identifier, the exact timestamp, agent details, a screenshot and the Agent Desktop error report obtained with Ctrl+Shift+2.
fact · verified 2026-09-04
Download Error Report on Agent Desktop (CTRL+Shift+2)
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Condition 1, RONA After Agent Ring Event
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-troubleshooting-data-collection. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-troubleshooting-data-collection
BibTeX
@misc{warmtransfer-claim-wxcc-rona-troubleshooting-data-collection,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-troubleshooting-data-collection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-troubleshooting-data-collection},
note = {Claim wxcc-rona-troubleshooting-data-collection, verified 2026-09-04}
}