Source note · Webex Contact Center RONA and agent state handling
Setting a RONA timeout in Control Hub is a documented prerequisite of digital-channel setup, defined as the duration within which an agent must answer a contact request before it returns to the queue and the agent state changes to RONA.
Checked 2026-09-04
Redirection on No Answer (RONA) time out is the duration within which if an agent doesn't answer a contact request, the contact request returns to the queue and the agent state changes to RONA.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Before you begin, step 3
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-timeout-is-a-digital-channel-prerequisite. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-timeout-is-a-digital-channel-prerequisite
BibTeX
@misc{warmtransfer-claim-wxcc-rona-timeout-is-a-digital-channel-prerequisite,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-timeout-is-a-digital-channel-prerequisite},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-timeout-is-a-digital-channel-prerequisite},
note = {Source note wxcc-rona-timeout-is-a-digital-channel-prerequisite, checked 2026-09-04}
}