Source note · Webex Contact Center RONA and agent state handling
A supervisor can sign an agent out when that agent is in the Available or Idle state with no active conversations.
Checked 2026-09-04
If you're in the available or idle state without any active conversations, your supervisor can sign you out.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Pending Idle States and Transitions
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-supervisor-can-sign-out-an-idle-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-supervisor-can-sign-out-an-idle-agent
BibTeX
@misc{warmtransfer-claim-wxcc-rona-supervisor-can-sign-out-an-idle-agent,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-supervisor-can-sign-out-an-idle-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-supervisor-can-sign-out-an-idle-agent},
note = {Source note wxcc-rona-supervisor-can-sign-out-an-idle-agent, checked 2026-09-04}
}