Claim record · Webex Contact Center RONA and agent state handling
Reserved is a temporary state in which the system has selected the agent for an interaction and is offering the request; it lasts only until the agent accepts, rejects, or the offer times out, and when a telephony call connects the agent moves from Reserved to Engaged.
fact · verified 2026-09-04
This state is temporary and lasts only until the agent accepts the request, rejects it, or the offer times out.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Some of the other available states; Handling Calls and Interactions
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-reserved-state-precedes-engaged. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-reserved-state-precedes-engaged
BibTeX
@misc{warmtransfer-claim-wxcc-rona-reserved-state-precedes-engaged,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-reserved-state-precedes-engaged},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-reserved-state-precedes-engaged},
note = {Claim wxcc-rona-reserved-state-precedes-engaged, verified 2026-09-04}
}