Source note · Webex Contact Center RONA and agent state handling
Alongside RONA and Channel_Failure, the system-assigned idle auxiliary codes are Agent_Busy, meaning the device was busy and prevented call delivery; Agent_Declined, meaning the agent declined a contact while occupied with another activity; Agent_Unavailable, meaning the device for the agent's dial number is offline or unreachable; and Invalid_Number, meaning the dial number the agent signed in with is invalid.
Checked 2026-09-04
Indicates the device associated with the dial number is either offline or unreachable.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · System-assigned Agent States and Error Conditions table
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-other-system-idle-aux-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-other-system-idle-aux-codes
BibTeX
@misc{warmtransfer-claim-wxcc-rona-other-system-idle-aux-codes,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-other-system-idle-aux-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-other-system-idle-aux-codes},
note = {Source note wxcc-rona-other-system-idle-aux-codes, checked 2026-09-04}
}