Source note · Webex Contact Center RONA and agent state handling
Contacts are routed to an agent only when the agent's state is Available: voice, chat, email, social and campaign contacts all require it.
Checked 2026-09-04
Only when your state is set to available will any communication such as voice call, chat, email, social messaging conversation, or campaign be routed to you.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set Availability
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-only-available-is-routable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-only-available-is-routable
BibTeX
@misc{warmtransfer-claim-wxcc-rona-only-available-is-routable,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-only-available-is-routable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-only-available-is-routable},
note = {Source note wxcc-rona-only-available-is-routable, checked 2026-09-04}
}