Claim record · Webex Contact Center RONA and agent state handling
RONA is a timed agent state in its own right: the desktop's state timers run for available, RONA and any administrator-configured idle states, and the state transition table records a transition from Engaged to RONA when a contact request is not accepted within the specified time.
fact · verified 2026-09-04
Engaged to RONA - Switches automatically when you have not accepted a contact request within the specified time.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · State and connected timers
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-is-a-timed-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-is-a-timed-state
BibTeX
@misc{warmtransfer-claim-wxcc-rona-is-a-timed-state,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-is-a-timed-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-is-a-timed-state},
note = {Claim wxcc-rona-is-a-timed-state, verified 2026-09-04}
}