Source note · Webex Contact Center RONA and agent state handling
The agent must act on the contact request popover before their state changes to Idle, so it is inaction on the popover once the timer lapses that produces the automatic transition.
Checked 2026-09-04
You must take action on the contact request popover before your state changes to Idle.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Access popover to answer a call
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-inaction-on-popover-drives-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-inaction-on-popover-drives-idle
BibTeX
@misc{warmtransfer-claim-wxcc-rona-inaction-on-popover-drives-idle,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-inaction-on-popover-drives-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-inaction-on-popover-drives-idle},
note = {Source note wxcc-rona-inaction-on-popover-drives-idle, checked 2026-09-04}
}