Source note · Webex Contact Center RONA and agent state handling
In an immediate RONA, the system finds a problem while presenting the call or task to the agent's endpoint and moves the agent into a RONA state at once; documented causes are a system or agent endpoint problem, or the agent having entered the dial number in the wrong Dialed Number or Extension tab.
Checked 2026-09-04
the system discovers an issue while presenting a call or task to the agent endpoint, as a result, the agent is immediately moved into a RONA state.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Condition 2, Immediate RONA
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-immediate-rona-mechanics. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-rona-mechanics
BibTeX
@misc{warmtransfer-claim-wxcc-rona-immediate-rona-mechanics,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-immediate-rona-mechanics},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-immediate-rona-mechanics},
note = {Source note wxcc-rona-immediate-rona-mechanics, checked 2026-09-04}
}