Source note · Webex Contact Center RONA and agent state handling
There is a system-assigned idle auxiliary code named RONA, described as indicating that the agent did not respond when a call was delivered and it timed out after the configured RONA timer expired.
Checked 2026-09-04
Indicates you did not respond when a call was delivered, causing it to time out after the configured RONA timer expired.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · System-assigned Agent States and Error Conditions table
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-has-a-system-idle-aux-code. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-has-a-system-idle-aux-code
BibTeX
@misc{warmtransfer-claim-wxcc-rona-has-a-system-idle-aux-code,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-has-a-system-idle-aux-code},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-has-a-system-idle-aux-code},
note = {Source note wxcc-rona-has-a-system-idle-aux-code, checked 2026-09-04}
}