Source note · Webex Contact Center RONA and agent state handling
Cisco's own current documentation expands RONA 4 different ways across 4 articles: Route on no answer, Ring No Answer, Re-route On No Answer and Reroute on No Answer.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Overview, read against the agent-states, agent-desktop and consolidated-reports articles
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-four-acronym-expansions-in-cisco-documentation. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-four-acronym-expansions-in-cisco-documentation
BibTeX
@misc{warmtransfer-claim-wxcc-rona-four-acronym-expansions-in-cisco-documentation,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-four-acronym-expansions-in-cisco-documentation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-four-acronym-expansions-in-cisco-documentation},
note = {Source note wxcc-rona-four-acronym-expansions-in-cisco-documentation, checked 2026-09-04}
}