Claim record · Webex Contact Center RONA and agent state handling
Engaged Other means the agent is busy on a different channel and their multimedia profile prevents accepting a new request on this 1; under an exclusive profile the agent is marked Engaged on the active channel and Engaged Other on all others, while a blended real-time profile restricts only 1 real-time channel at a time.
fact · verified 2026-09-04
Exclusive Profile: The agent handles only one media channel at a time.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Some of the other available states, Engaged Other
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-engaged-other-blocks-a-channel. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-engaged-other-blocks-a-channel
BibTeX
@misc{warmtransfer-claim-wxcc-rona-engaged-other-blocks-a-channel,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-engaged-other-blocks-a-channel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-engaged-other-blocks-a-channel},
note = {Claim wxcc-rona-engaged-other-blocks-a-channel, verified 2026-09-04}
}