Source note · Webex Contact Center RONA and agent state handling
When RONA fires the contact request is pulled back from the agent desktop and returned to the queue to be assigned to the next available agent.
Checked 2026-09-04
Once this timer expires, the call is pulled back from the agent desktop and parked in the queue again, to be assigned to the next available agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Overview
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-contact-returns-to-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-contact-returns-to-queue
BibTeX
@misc{warmtransfer-claim-wxcc-rona-contact-returns-to-queue,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-contact-returns-to-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-contact-returns-to-queue},
note = {Source note wxcc-rona-contact-returns-to-queue, checked 2026-09-04}
}