Source note · Webex Contact Center RONA and agent state handling
If a consulted agent does not answer a consult call or their device is malfunctioning, the system changes that agent's state to Idle, and the agent who initiated the consult receives a consult call failure message.
Checked 2026-09-04
If the consulted agent doesn't answer the consult call or the device is malfunctioning, the system changes the consulted agent's state to Idle.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Initiate a consult
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-consulted-agent-no-answer-goes-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-consulted-agent-no-answer-goes-idle
BibTeX
@misc{warmtransfer-claim-wxcc-rona-consulted-agent-no-answer-goes-idle,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-consulted-agent-no-answer-goes-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-consulted-agent-no-answer-goes-idle},
note = {Source note wxcc-rona-consulted-agent-no-answer-goes-idle, checked 2026-09-04}
}