Source note · Webex Contact Center RONA and agent state handling
Consult calls to an entry point or dial number configured to route to a capacity-based team are not supported and fail, possibly with an unsupported destination error, for both direct consults and consults started during an outbound call.
Checked 2026-09-04
Consult calls to an Entry Point (EP) or Dial Number (DN) that are configured to route to a capacity-based team are not supported.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Initiate a consult
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-consult-to-capacity-based-team-unsupported. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-consult-to-capacity-based-team-unsupported
BibTeX
@misc{warmtransfer-claim-wxcc-rona-consult-to-capacity-based-team-unsupported,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-consult-to-capacity-based-team-unsupported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-consult-to-capacity-based-team-unsupported},
note = {Source note wxcc-rona-consult-to-capacity-based-team-unsupported, checked 2026-09-04}
}