Source note · Webex Contact Center RONA and agent state handling
The system-assigned idle auxiliary code Channel_Failure covers temporary network failures or unknown errors preventing call delivery; in that case the system tries up to 3 more times to deliver the call and only sets the agent to Idle if all attempts fail.
Checked 2026-09-04
In these cases, the system will try up to three more times to deliver the call. If all attempts fail, the agent is set to Idle.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · System-assigned Agent States and Error Conditions table, Channel_Failure row
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-channel-failure-retries-three-times. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-channel-failure-retries-three-times
BibTeX
@misc{warmtransfer-claim-wxcc-rona-channel-failure-retries-three-times,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-channel-failure-retries-three-times},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-channel-failure-retries-three-times},
note = {Source note wxcc-rona-channel-failure-retries-three-times, checked 2026-09-04}
}