Source note · Webex Contact Center RONA and agent state handling
Cisco's worked example shows a RONA firing on the email channel while the agent is actively engaged on a voice call, with the RONA popover displayed and the state timer resetting when the agent chooses Go To Idle or Go To Available.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · State and connected timers, worked example table
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-can-fire-on-one-channel-while-engaged-on-another. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-can-fire-on-one-channel-while-engaged-on-another
BibTeX
@misc{warmtransfer-claim-wxcc-rona-can-fire-on-one-channel-while-engaged-on-another,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-can-fire-on-one-channel-while-engaged-on-another},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-can-fire-on-one-channel-while-engaged-on-another},
note = {Source note wxcc-rona-can-fire-on-one-channel-while-engaged-on-another, checked 2026-09-04}
}