Source note · Webex Contact Center RONA and agent state handling
Cisco's agent-states article states that the maximum time to accept a voice call request is 18 seconds and 30 seconds for a digital channel request, naming chat, email and social messaging together.
disputed · Checked 2026-09-04
The maximum time to accept a voice call request is 18 seconds, and 30 seconds for a digital channel request (chat, email, or social messaging conversation).
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- disputed
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA (Ring No Answer) Behavior Optimization
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-states-says-30-seconds-for-all-digital. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-states-says-30-seconds-for-all-digital
BibTeX
@misc{warmtransfer-claim-wxcc-rona-agent-states-says-30-seconds-for-all-digital,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-states-says-30-seconds-for-all-digital},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-states-says-30-seconds-for-all-digital},
note = {Source note wxcc-rona-agent-states-says-30-seconds-for-all-digital, checked 2026-09-04}
}