Source note · Webex Contact Center RONA and agent state handling
After a RONA the agent must change their state back to Available manually before any further voice, chat, email or social request will be offered to them.
Checked 2026-09-04
To accept a voice call, chat, email, or social messaging conversation request, you must change your state to Available manually.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA (Ring No Answer) Behavior Optimization
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-must-return-to-available-manually. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-must-return-to-available-manually
BibTeX
@misc{warmtransfer-claim-wxcc-rona-agent-must-return-to-available-manually,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-must-return-to-available-manually},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-must-return-to-available-manually},
note = {Source note wxcc-rona-agent-must-return-to-available-manually, checked 2026-09-04}
}