Source note · Webex Contact Center RONA and agent state handling
When RONA fires the agent's status automatically changes from Available to Idle.
Checked 2026-09-04
the contact request is returned to the queue, and the agent status automatically changes from Available to Idle.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA (Ring No Answer) Behavior Optimization
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-moves-available-to-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-moves-available-to-idle
BibTeX
@misc{warmtransfer-claim-wxcc-rona-agent-moves-available-to-idle,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-moves-available-to-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-moves-available-to-idle},
note = {Source note wxcc-rona-agent-moves-available-to-idle, checked 2026-09-04}
}