Source note · Webex Contact Center RONA and agent state handling
An Agent Available After Outdial setting controls the agent's state when an outdial call ends: set to Yes the agent becomes Available even if they placed the call while Idle, and set to No the agent becomes Idle.
Checked 2026-09-04
If your administrator has defined the Agent Available After Outdial as Yes, after an outdial call ends, your status is set as available even if you had made the outdial call in the idle state.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · State and connected timers, worked examples
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-available-after-outdial-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-available-after-outdial-setting
BibTeX
@misc{warmtransfer-claim-wxcc-rona-agent-available-after-outdial-setting,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-agent-available-after-outdial-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-agent-available-after-outdial-setting},
note = {Source note wxcc-rona-agent-available-after-outdial-setting, checked 2026-09-04}
}