Source note · Webex Contact Center RONA and agent state handling
In a RONA after ring event, the call reaches the endpoint over SIP and the endpoint answers with a 180 Ringing message, but no off-hook 200 OK is received, so after the configured RONA time the system moves the agent into a nonresponsive state. The agent's phone rings and nobody picks it up.
Checked 2026-09-04
the endpoint is able to respond back with a 180-ring message. However, there is no Off-hook event (200OK) received by the system.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Condition 1, RONA After Agent Ring Event
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-after-ring-event-mechanics. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-after-ring-event-mechanics
BibTeX
@misc{warmtransfer-claim-wxcc-rona-after-ring-event-mechanics,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-after-ring-event-mechanics},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-after-ring-event-mechanics},
note = {Source note wxcc-rona-after-ring-event-mechanics, checked 2026-09-04}
}