No current source confirms the 13-month call detail record retention or the 6-month European figure that Cisco's draft migration guide offers as configurable examples; the current offer disclosure gives 1 year for call detail records and defers recordings to the customer's setting.
inferred · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 1 and Table 2 of the offer disclosure, against the March 2026 draft transition guide
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-thirteen-month-example-not-confirmed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-thirteen-month-example-not-confirmed
BibTeX
@misc{warmtransfer-claim-wxcc-ret-thirteen-month-example-not-confirmed,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-thirteen-month-example-not-confirmed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-thirteen-month-example-not-confirmed},
note = {Source note wxcc-ret-thirteen-month-example-not-confirmed, checked 2026-09-05}
}