In cloud Webex Contact Center administrative data, host and usage information and telemetry data are each retained 1 year active and 1 year after termination, configuration data 60 days in both states, and events data 36 months or per configured settings active with 1 year after termination.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Service Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 2 Customer Systems Information, all rows
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-systems-information-periods. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-systems-information-periods
BibTeX
@misc{warmtransfer-claim-wxcc-ret-systems-information-periods,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-systems-information-periods},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-systems-information-periods},
note = {Source note wxcc-ret-systems-information-periods, checked 2026-09-05}
}