The root cause analysis objective for a severity 1 incident is 10 Cisco business days on the standard tier and 3 on the gold tier.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Customer Experience Service Level Agreement and Service Level Objective — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · section 2.2, table 5
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-root-cause-objectives. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-root-cause-objectives
BibTeX
@misc{warmtransfer-claim-wxcc-ret-sla-root-cause-objectives,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-root-cause-objectives},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-root-cause-objectives},
note = {Source note wxcc-ret-sla-root-cause-objectives, checked 2026-09-05}
}