Service credits scale from 5 percent of the monthly committed subscription amount up to 100 percent as availability falls, with different bands for the standard and gold tiers, and a credit is the customer's sole and exclusive remedy.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Customer Experience Service Level Agreement and Service Level Objective — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · section 1.2, table 2 and the remedy clause
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-credit-scale. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-credit-scale
BibTeX
@misc{warmtransfer-claim-wxcc-ret-sla-credit-scale,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-credit-scale},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-credit-scale},
note = {Source note wxcc-ret-sla-credit-scale, checked 2026-09-05}
}