The Webex Customer Experience service level agreement defines core services to include the ability to record voice calls, and contains no data durability, data loss or retention commitment anywhere.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Customer Experience Service Level Agreement and Service Level Objective — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · section 3 Definitions, Core Services row, and the whole document
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-covers-recording-function-not-durability. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-covers-recording-function-not-durability
BibTeX
@misc{warmtransfer-claim-wxcc-ret-sla-covers-recording-function-not-durability,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-covers-recording-function-not-durability},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-covers-recording-function-not-durability},
note = {Source note wxcc-ret-sla-covers-recording-function-not-durability, checked 2026-09-05}
}