The Webex Customer Experience agreement sets a target availability of 99.999 percent on the standard tier and 100 percent on the gold tier, measured over 1 calendar month, and states these are targets rather than warranties.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Customer Experience Service Level Agreement and Service Level Objective — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · section 1.1, table 1
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-availability-targets. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-availability-targets
BibTeX
@misc{warmtransfer-claim-wxcc-ret-sla-availability-targets,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-sla-availability-targets},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-sla-availability-targets},
note = {Source note wxcc-ret-sla-availability-targets, checked 2026-09-05}
}